Service & Support

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At DyKnow, we are committed to customer success. Each DyKnow customer institution is assigned a Customer Relationship Manager (CRM) who assists schools through all aspects of the implementation process including deploying the software, training faculty and staff, as well as providing helpful hints and relevant examples. In addition to training, consulting and support, DyKnow offers others services to aid in effective DyKnow deployments, including ASP hosting.

DyKnow's technical support team strives to personalize support to provide the best customer service in a timely manner. Technical support is offered for customers that are current on their DyKnow maintenance agreement and are using a supported version of the software in line with published technical specifications. DyKnow provides support services for the current major client and/or server software version and the immediately preceding major version release. Please visit our download page to install the most recent release of the DyKnow software client. DyKnow system administrators should contact their CRM for the latest DyKnow server update.

DyKnow software is currently available for use and supported in the following countries:

• United States
• Locations outside the US affiliated with the US State Department
• Australia
• Canada
• Ireland
• New Zealand
• Singapore
• South Africa
• United Kingdom

Knowledge Base: search for answers here

Hours: Monday-Friday 8 am - 5 pm Eastern Time US

Email:

Toll Free Phone:(US): +1.888.8.DYKNOW (+1.888.839.5669), Option 1

Local Phone:(US): +1.317.275.5900, Option 1

A support analyst can be reached during US normal business hours, excluding US national holidays. In the event a request is submitted after US business hours, a support analyst will respond within one US business day. Support analysts communicate in English only.

Quick Links

Support Home

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DyKnow Client Specifications

DyKnow Server Specifications

What's New in 5.1?

5.1 New Features Video

Transitioning from 5.0 to 5.1?