Service & Support

At DyKnow, we are committed to customer success. Each DyKnow customer institution is assigned a Customer Relationship Manager (CRM) who assists schools through all aspects of the implementation process including deploying the software, training faculty and staff, as well as providing helpful hints and relevant examples. In addition to training, consulting and support, DyKnow offers others services to aid in effective DyKnow deployments, including ASP hosting.

DyKnow's technical support team strives to personalize support to provide the best customer service in a timely manner. Technical support is offered for customers that are current on their DyKnow support maintenance agreement and are using a supported version of the software. DyKnow provides support services for the current major client and/or server software version and the immediately preceding major version release. Please visit our download page to install the most recent release of the DyKnow software client. DyKnow system administrators should contact their CRM for the latest DyKnow server update.

DyKnow software is currently available for use and supported in the following countries:

• United States
• International schools registered with the US State Department
• Australia
• Canada
• Ireland
• New Zealand
• United Kingdom

A support analyst can be reached during normal business hours, excluding national holidays. In the event a request is submitted after business hours, a support analyst will respond within one business day. For quick support, visit our knowledgebase.

Hours: Monday-Friday 8 am - 5 pm Eastern Time

Email:

Local Phone: 317.275.5900, Option 1

Toll Free Phone: 1.888.8.DYKNOW (1.888.839.5669), Option 1

Quick Links

Support Home

Blackboard FAQ

DyKnow Client Specifications

DyKnow Server Specifications

What's New in 5.1?

5.1 New Features Video

Transitioning from 5.0 to 5.1?